Quality assurance manager job description

This job description also is used for QA manager job description, Quality control (QC) manager job description

Key job tasks/duties/responsibilities of Quality Assurance Manager

1. Quality and technical guidance

• Manages department and overall expectations pertaining to setting accurate schedules, costs and resources.
• Ensures delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.
• Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development.
• Directly supervises quality assurance team lead, quality assurance engineers and testers including the preparation and delivery of staff performance evaluations and career development activities.

2. Production support

• Troubleshooting and high tier support.

3. Documentation management

• Establish and maintain policy for documentation of all products.
• Reviews documentation before is sent out to external customers.

4. Requirement Quality Definition

• Establish policy for end user experience on all products.

5. Process management

• Implements ongoing quality improvement processes working with interdepartmental teams.
• Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.
• Develop and manage quality assurance metrics for performance improvement of all teams.

6. Organizational liaison

• Manages and responds to software quality assurance issues with related groups such as development, database, integration, and customer support.

7. Quality management

• Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
• Assures the viability, functionality and effectiveness of essential tools.

8. Deployment and delivery

• Responsible of creating task and checklists for software deployment.
• Orchestrates the delivery of software to customer visible environments.

9.Project management

• Provides effective communication regarding issues, objectives, initiatives and performance to plan.
• Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
• Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output.
• Works with project managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation.

Related documents

Quality Assurance Manager job specification
Quality assurance job description
Quality interview questions

Source: Paul, hrvinet.com

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